Terms & Conditions

Before placing an order for House of H Interior products, please carefully review the following Terms and Conditions, which are subject to change without prior notice.

All prices listed on the House of H-Design website are in Australian dollars and include 10% GST. Payments can be made online via credit card or PayPal, and products will not be dispatched until payment has been received in full.

Please note that prices and information on our website and social media are subject to change without notice. If a product is incorrectly priced on our website or social media due to a typographical or supplier error, House of H-Design reserves the right to cancel orders placed where product prices were listed incorrectly. In such a case, you will be notified and given the option to accept the new price or cancel your order.

Cancellation Policy:

If you wish to cancel your order, please notify us within 4 hours of purchase. Orders cannot be cancelled if they have been placed with our supplier or if the item has been dispatched. If you notify us within 4 hours, we will refund the amount paid, less any processing fees charged through our payment systems.

If you notify us after 4 hours, you will be offered store credit for the amount paid, including full deposit payments. Please note that custom orders cannot be refunded and are not eligible for store credit.

Once your order is confirmed at checkout, House of H-Design will process your order and send you an email with your invoice and order confirmation details. Please note that while we will provide estimates for delivery times, we cannot guarantee the delivery time of your items. We are not responsible for items that are lost due to incorrectly entered postal details, and we cannot offer refunds for delayed products due to shipment delays, port delays, Covid-19 delays, or any other delays that are outside our control.

Please be aware that the House of H-Design website may contain typographical errors or inaccurate information. While we will make every effort to keep our website, social media, and other platforms up to date, we do not provide any warranties in relation to the reliability, content, or accuracy of the information or material presented. House of H-Design will not be liable for any damage or injury that may be caused by the use or misuse of products purchased from us, as well as any other liabilities imposed by the statute of the Trade Practices Act 1974.

We do not accept liability for any loss, including consequential loss suffered by you that may have arisen from the services and/or items we have supplied you with. The maximum liability for any order supplied to you, whether in contract, tort (including negligence), or otherwise, will not exceed the amount payable by you to House of H-Design in respect of the order and products in question.

House of H-Design will not be held liable for any damages, claims, actions, costs, and expenses, including legal fees, arising from or in connection with your use of our website or any other website that may be linked to ours.

You are responsible for providing accurate personal information, including your postal address, full name, email address, home number, mobile number, work number, credit card or PayPal details, and any other details provided in the checkout and purchase process. It is your responsibility to provide House of H-Design with correct information.

Delivery:

House of H-Design offers delivery services to customers Australia-wide, and international delivery is also available upon request. For international delivery options, please contact House of H Interiors directly.

The standard delivery timeframe for orders is between 2-18 weeks, depending on the product and its location. For larger items such as chests of drawers or console tables, we take extra care in packaging them in crates to ensure they are not damaged during transit.

Our inlay furniture delivery service includes ground floor, one-man delivery to your home in a crate. If your front door is accessed via stairs, the delivery will be taken to the ground floor only and not up any stairs. We recommend having someone available to assist with unpacking and positioning your furniture inside your home. If you require the piece to be taken upstairs, we offer a Premium Furniture delivery option for $149, available in Metro Sydney, Melbourne, Brisbane & Gold Coast. Please contact us for further details.

Handmade Inlay Products:

At House of H Interiors, we pride ourselves in offering high-quality pieces at reasonable prices, but please note that our free delivery service does not include delivery upstairs, unwrapping, or positioning of the piece inside your home. If you require additional services, please feel free to contact us prior to delivery, and we will happily assist you at an additional cost.

All of our inlay products are handmade, and as a result, each product may slightly differ from another. While we strive for consistency, some pieces may have slight flaws or variations from the images displayed on our website or social media. Please note that minor variations in color, dimensions, or finish are not considered faults or flaws.

Product Colors:

Please be aware that the color of our inlay products may appear slightly different on your computer, tablet, or mobile screen. This can be due to the color and brightness of computer screens differing, or the handmade nature of our products. We suggest requesting a sample of the color when ordering custom-made products to ensure accuracy.

Payment Plans:

For customers who require payment plans, House of H Interiors can arrange a scheduled payment plan upon agreement. Please note that we do not offer refunds for change of mind, and a 50% deposit is required to accept the order. The product will be dispatched once the final payment has been received.